![]() If after receipt of your claim form the product needs to be returned to us, we will provide a pre-paid return label or arrange collection for larger / heavier items, customer services will let you know how to proceed. We deal with warranty or faulty product queries via email and your ticket, this keeps all details together and helps get to a resolution quicker. You will get an email receipt with your ticket reference. You'll need your order number, and uploading some pictures with the form is a great idea and usually required for us to proceed. Please include as much information as possible to help us fully understand the issue. To resolve your query efficiently we use a claim form and case / ticket system, complete the form, add all the details required, and we'll get straight on to sorting it out. Warranty / Service If you think your product is possibly faulty Please refer to our full returns terms and conditions in the FAQ section for information on tents, climbing gear, underwear, and footwear for further guidance. You can also return online purchases to our stores for refund / exchange too! No printer? No problem, simply enclose a note with your name / postcode and order number and what action you require with the returned items. Good for heavier & higher value parcels, cost & compensation varies by service usedįor specific instructions then download a returns form,enclose with your return and send the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt. Services vary but generally best for parcels under 10 kg, cost & compensation varies by service used The returns address you need is Taunton Leisure Ltd, Victoria House, Taunton, TA1 3FA For items under 60 x 50 x 50 cm and 10 kg - you will get up to £50 cover for your order. Your return options are below (but you can use any service you wish)Ĭost £3.99. To take it out of Demo Mode, press and hold on/off button for 10 - 15 seconds.Our returns period is 90 days from date of order. USB Micro (input): 5V, up to 0.5A 2.5W maxĬrush Light Chroma ships in Demo Mode.The Crush light Chroma is as easy to store as it is to use, collapsing to just over half an inch.The Crush Light Chroma charges up with ease from any USB port via micro USB cable (included) and can be powered from the sun via its built-in solar panel.With six different color modes and a multi-color fade, you can turn any campsite into a party.It also features a soft candle flicker mode for ambiance This collapsible solar powered lantern is a lightweight companion to any adventure with 60 lumens of usable light on high, and a 35 hour runtime on low.Use as sender address: Stoutenburg - 3836 - The Netherlands. For a precise delivery time indication, you can use the UPS Calculator on the UPS website. In the case of an remote area such as a ski village, in some cases you have to add 1-3 business days.There is no delivery or shipping on national holidays.If you place an order for multiple products with different delivery time indications, the delivery time indication of the product with the longest delivery time applies.Busy periods include Mondays, Black Friday, the week before Christmas break and the week before spring break. In some cases, shipping may take 1-2 business days longer depending on how busy it is. If you order skis including bindings that need to be mounted, we will do everything we can to mount your skis the same day.Our experience is that in 95% of cases the package is delivered on the predicted day. We can therefore not give a 100% guarantee about the delivery day. For delivery we depend on our transport partners.DHL Express takes 1-3 business days to all major EU cities. Next business day delivery can not be guaranteed to ‘remote’ locations like rural areas, ski resorts and islands. Orders must be placed on business days before 16:00 CE(S)T and delivery only takes place on business days. UPS Express guarantees next business day delivery to all major EU cities. Packages up to 170 cm can be delivered to a parcel point. For a indication please check our delivery information page. Orders placed in the weekend will ship on Monday*Īn estimated delivery date will be shown in the checkout.Orders placed before 16:00 CE(S)T ship the same day*.
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